Politique d'expédition
WHERE WE SHIP FROM
We ship from Australia.
WHERE WE SHIP TO
We are currently shipping to Australia, New Zealand, the United Kingdom, Canada, Singapore and the United States only.
THE COST OF SHIPPING
For orders under AUD $60, we charge a flat rate of AUD $10.
All orders over AUD $60 will have the shipping costs for free!
Shipping charges will apply during the checkout process. Please note that the same conditions apply for international customers, however, the relevant exchange rate will be applied.
HOW LONG PROCESSING TAKES
Once ordered, your order is generally processed within 2-5 business days. There may be unforeseen delays that we cannot control. If this is the case, we will contact you to let you know.
HOW LONG SHIPPING TAKES
This depends on the warehouse the item is shipping from. The following shipping ranges typically apply:
- Australia: 5 - 15 business days
- New Zealand: 5 - 15 business days
- Asia Pacific (inc Singapore): 5 - 28 business days
- North America (USA & Canada): 10 - 24 business days
- United Kingdom: 5 - 19 business days
We unfortunately cannot control any unforeseen delays in transit for things like customs, etc.
You will receive a tracking number once processed where you can follow your parcel and receive an ETA from the shipping company.
Again, we will contact you if there are any delays to your order.
HOW YOU KNOW WHERE YOUR ORDER IS UP TO
We will contact you from the time you place your order, to the time you receive it, giving as many updates along the way as possible. If you have questions you can always contact us.
CHANGES TO THE SHIPPING POLICY
We reserve the right to change the Shipping Policy at any time.
CONTACT US
For any shipping queries please contact us by e-mail at contact@hotunderthecollar.com.au.