This Privacy Policy describes how hotunderthecollar.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

WHAT INFORMATION WE COLLECT AND WHY

When you visit the Site, we will collect certain information to help us run our business. This includes:

• -Your name, billing address, shipping address, payment information (including credit card numbers or other payment details), email address, and phone number. We use this information to process and confirm your order, payment, shipping, contact you about orders and any customer service requests you may have. If you opt into marketing, we will use your email address or contact number to advertise our products and services to you.
• -The version of web browser, IP address, time zone, cookie information, what products you view, search terms, and how you interact with the Site. We use this information to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  

 WHO WE SHARE YOUR INFORMATION WITH

Information is shared with our processor, Shopify, to help us provide our services to you as described above. For more information on how they process your information, please see the Shopify Privacy Policy. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 

We use Google, Facebook and our advertising partners to provide you with targeted advertising. For this, we share information about your use of the Site, your purchases, and your interaction with our ads on other websites. 

 

RETENTION OF YOUR INFORMATION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. 

 

GDPR

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• -Your consent;
• -The performance of the contract between you and the Site;
• -Compliance with our legal obligations;
• -To protect your vital interests;
• -To perform a task carried out in the public interest;
• -For our legitimate interests, which do not override your fundamental rights and freedoms.

 

You have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@hotunderthecollar.com.au. 

 

 

Last updated: 26/01/2022

 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.